Privacy Policy

Effective Date: March 12, 2026

Last Updated: March 27, 2026

1. GENERAL OVERVIEW & SCOPE

GERALD ANGELES (“the Company,” “we,” “us,” or “our”) provides a sophisticated AI Voice Agent Listing Assistant designed to optimize lead conversion and communication for real estate professionals. We are committed to maintaining the highest standards of data privacy and transparency. This Privacy Policy outlines our protocols for the collection, storage, and processing of Personal Identifiable Information (PII) across our web domains, AI interfaces, and SMS communication channels. This Privacy Policy applies only to users located in the United States. By accessing or using the Website or Services, you agree to this Privacy Policy.

2. METHODS OF DATA ACQUISITION

We collect information through multiple touchpoints to ensure a seamless service experience:

  • Direct Inbound Inquiries: When a prospective client calls a registered real estate line and interacts with our AI Voice Agent, the agent captures relevant contact and inquiry data.

  • Voluntary Web Submissions: Information provided via our chat widget, including demo requests, newsletter sign-ups, and trial registrations.

  • We may collect personal information you voluntarily provide, including but not limited to:

    • Full name

    • Email address

    • Mobile phone number

    • Business name

    • Website URL

    • Information submitted through forms, surveys, chat, or bookings.

  • Automated Communication Metadata: Technical data including IP addresses, browser types, and interaction timestamps collected via cookies and tracking pixels to optimize user experience.

  • Customer Support Interactions: Any data disclosed during troubleshooting or support via email [email protected] or official communication channels.

3. USE OF INFORMATION & STRATEGIC DATA PROCESSING

The data we collect is utilized strictly for the advancement of our business operations and service delivery:

  • Service Delivery & Automation: We use your data to execute core services like "Missed Call Text Back," ensuring leads receive immediate property information and scheduling opportunities.

  • AI Optimization: Data is utilized for secure quality assurance and NLP (Natural Language Processing) refinement to improve the accuracy and response quality of our AI agents.

  • Account & Appointment Management: We process information to manage your billing, identify authorized users, and facilitate the scheduling of consultations or automated bookings.

  • Transactional Communications: We maintain clear communication by sending critical system updates, service alerts, and account management notifications regarding your AI assistant.

  • Compliant Messaging: We strictly adhere to U.S. CAN-SPAM and A2P 10DLC regulations, sending email and SMS communications only with your valid, explicit opt-in consent.

  • Data Integrity & Legal Compliance: We process data to meet regulatory obligations and enforce our terms; we do not sell your personal information to any third parties.

4. A2P 10DLC SMS COMPLIANCE & DATA PROTECTION

Strict Non-Disclosure Clause: GERALD ANGELES maintains a rigorous policy regarding mobile data. 

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

  • Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

SMS Disclosure & Opt-In Policy

By providing your phone number and initiating contact or checking the opt-in box on our digital forms and chat widgets, you provide express written consent to receive automated messages from GERALD ANGELES. This consent covers the following message categories:

  • Promotional Messages (Marketing): Includes special offers, new AI feature announcements, and limited-time discounts on listing packages. Only with explicit consent.

  • Transactional Messages (Non-Marketing): Includes high-priority lead updates, missed call notifications, appointment reminders, and critical service alerts regarding your AI Voice Assistant.

We strictly adhere to CTIA guidelines and A2P 10DLC regulations:

  • Consent Integrity: SMS consent is obtained via chat widget, clear, non-pre-ticked checkboxes on our digital forms.

  • Revocation of Consent: Users retain the absolute right to opt-out at any time. Simply text STOP to cancel. After texting STOP, you will receive one final confirmation message acknowledging your unsubscription.

  • Informational Assistance: For more information, program details, or technical assistance, users may text HELP at any time.

  • Frequency & Rates: Message frequency varies based on your lead activity and listing updates. Message and data rates may apply depending on your mobile carrier plan.

5. COMPREHENSIVE DATA SECURITY & PROTECTION MEASURES

We employ a multi-layered security architecture to safeguard your assets:

  • End-to-End Encryption: All data transmitted between the user and our servers is encrypted using industry-standard SSL/TLS protocols.

  • Secure Storage: We utilize secure cloud infrastructure to host our databases, ensuring high availability and protection against physical and digital breaches.

  • Anonymization Protocols: Where possible, data used for AI training and annotation is anonymized to protect individual identities.

  • Regular Audits: We conduct periodic internal reviews of our data handling practices to ensure ongoing compliance with global privacy standards.

6. DATA RETENTION & DELETION

We retain personal information only for as long as is necessary to fulfill the purposes outlined in this policy or as required by financial and legal regulations. Upon the termination of a service agreement or a valid deletion request, we will securely purge or de-identify your data from our active systems within 30 days.

7. INTERNATIONAL DATA TRANSFERS

As a service provider based in the Philippines serving the US real estate market, GERALD ANGELES ensures that all cross-border data transfers comply with applicable data protection laws. By using our services, you acknowledge and consent to the processing of your information in the jurisdictions where we operate.

8. CONTACT & REGULATORY INQUIRIES

For formal inquiries regarding this policy, data access requests, or to exercise your privacy rights, please contact:

GERALD ANGELES

Email: [email protected] 

Website: https://www.geraldangeles.com